DEEN

Hazardous situations

Zeekr Assist

Unexpected breakdowns can occur even to a high-quality car. Zeekr Assist enables you to continue your journey as soon as possible.

Zeekr Assist provides support on-site to get you back on the road again, or towing to a Zeekr Hi-Tech Service Center or an approved service partner. Zeekr Assist is available 24 hours a day, every day of the year, in most European countries.

If the repairs take more than four hours or the car cannot be repaired on the same day, you will be offered one or more of the following options:

  • Transportation home
  • Transportation to your destination
  • A room in a local hotel
  • A replacement car

Always contact Zeekr Assist immediately (within 24 hours) when you need help at the roadside. Do not contact any third-party rescue service without previous authorization from Zeekr. Zeekr will not cover the costs for the use of any unauthorized rescue services.

Zeekr Assist covers you at home or work as well as on the road. That is, you do not need to have broken down during a journey for you to be covered. Zeekr Assist guarantees support in the event of a breakdown, when the car unexpectedly becomes immobilized, or when the car cannot be driven due to safety reasons. Zeekr Assist is included for three (3) years from the date the car is registered. For more information about all terms and conditions, refer to zeekr.eu.

Breakdown checklist

Caution
Do not touch any part of the car if the temperature of the car is high. Doing so could cause burns or other serious injuries.

If a breakdown occurs:

  1. Stop the car safely.
  2. Turn on the hazard warning lights.
  3. Put on a high visibility vest (required by law in some countries). See High visibility vest.
  4. Place the warning triangle at the recommended distance. See Warning triangle.
  5. Help all vehicle occupants to a safe place and stay there while waiting for assistance.
  6. Contact Zeekr Assist by phone or through the Zeekr app.
Note
The rules and regulations regarding which safety accessories to carry in a car and what to do in an emergency differ between countries. Always follow local laws and regulations.

Contact Zeekr Assist

To contact Zeekr Assist, call the number for the country your car is registered in, or use the Zeekr app on your phone.

CountryPhone number
Sweden+46 (0) 200 87 33 00
Netherlands+31 (0) 800 1226
Norway+47 (0) 800 31555
Germany+49 (0) 800 9335727
Switzerland+41 (0) 800 564548
Denmark+45 (0) 808 30112
Belgium+32 (0) 800 82107
France+33 (0) 805 292959
Greece+30 (0) 800 8888007
Note
If you need Zeekr Assist in Bulgaria, Croatia, Romania, or Slovenia, contact your local roadside assistance provider directly.

When contacting Zeekr Assist, have the following information at hand:

  • The VIN (found on the lower left part of the front windshield).
  • Car license number.
  • The location of the car.
  • The model and color of the car.
  • Your name, registered address, and phone number.
  • A description of the problem, including the error message(s) and symbol(s) shown on the screen, if there are any.