Hazardous situations

Tow the car

Warning

When pulling the car onto a flatbed truck, make sure there are no people or objects behind the car in case it suddenly rolls backwards. Failure to do so could lead to car damage, serious injury, or death.

Warning

Do not sit inside the car during towing. Doing so could lead to serious injury or death.

Note

The car must only be towed on a flatbed tow truck or on wheel dollies, with all four wheels off the road. Failure to do so could damage high voltage components/electronics.

Valid towing options: car on a flatbed truck, or with all four wheels lifted on wheel dollies — Valid towing options: on a flatbed truck, or with lifted front and rear wheels on wheel dollies.

The car must only be towed with all four wheels off the ground. Only the options shown in the image are valid towing options, with the car on a flatbed truck or with lifted front wheels and the rear wheels on a dolly. Make sure the wheels cannot rotate during the towing procedure.

Before pulling the car onto a flatbed truck, the car must be put in tow mode. Tow mode is only used when pulling the car onto a flatbed truck.

To enter tow mode and tow the car

Make sure the key is in the car. If it is an NFC key, place it on the induction area of the wireless charging pad.
Open and close the driver door once.
Press and hold the hazard warning lights warning switch for 7 seconds, until the warning light on the driver display turns on.
Shift to N and release the electric parking brake.
Once the car has been pulled onto the flatbed truck, engage the electric parking brake, and exit tow mode.

There is also a tow mode tutorial. To view tow mode tutorial, navigate to Safety & Service Safety & Service > Service.

To exit tow mode

Enter P and lock the car from the outside.

If you have ever accidentally entered tow mode, you can exit tow mode as follows:

Shift to D or R.

Note

If the 12 V battery does not have power, the car cannot be put in tow mode or shifted to N. In this case, the 12 V battery must be jumpstarted before the car can be towed.

Use the towing eyelet

Warning

Make sure that the towing eyelet is tightened all the way before using it to tow the car. Failure to do so could lead to the towing eyelet coming loose, which could lead to car damage, serious injury, or death.

The towing eyelet is used to pull the car onto a flatbed truck. Remember, the car must only be towed with all four wheels off the ground. The towing eyelet is found in the on-board tool kit in the rear storage box under the front luggage floor. There are two points where the towing eyelet can be attached, one in the front and one in the rear.

If the flatbed ramp is very steep, or if the car has low ground clearance, do not use the towing eyelet or the car could be damaged.

To use the towing eyelet

Lift the front luggage floor in the luggage compartment.
Open the rear storage box.
Open the on-board tool kit.
Remove the towing eyelet from the on-board tool kit.
Close the front luggage floor and tailgate.
To use the towing eyelet at the front of the car, press the front towing eyelet cover to open it. The cover is attached to the car by a wire. To use the towing eyelet at the rear of the car, press the rear towing eyelet cover to open it. The cover is attached to the car by a plastic rope.
Screw the towing eyelet in tightly, until it cannot be screwed in any further.

After use, return the towing eyelet to the on-board tool kit in the rear storage box and close the towing eyelet cover.

Note

If the car is equipped with a tow bar, the rear towing eyelet point cannot be used. The tow bar cannot be used to tow the car.